We love making people’s dreams come true!
Finding and securing the most suitable loan for you at competitive interest rates, with innovative product features and benefits, is our passion.
We also pride ourselves on providing magnificent personalised service.
That is what we will do for you
Dispute Resolution Process
At Australian Mobile Finance Solutions we aim to provide the very best service for our customers every time, therefore in the event that you are unhappy regarding any part of our service, please contact the mortgage broker involved and explain your concerns. Most complaints arise from miscommunication and can be quickly resolved, however if this doesn’t happen within 5 working days your concerns will be escalated to our Complaints Officer. The Complaints Officer is a senior person in our organisation that has the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
You can contact the Complaints Officer:
Post: 35 Buderim Pines Drive Buderim QLD 4556
Fax: 07 54766919
We will provide a written acknowledgment of receipt of your complaint promptly, unless the complaint is otherwise resolved in the meantime. We will ensure that a substantive response is given to your complaint as soon as possible, but within thirty (30) days of receipt of your complaint. If we cannot respond to your complaint within thirty (30) days, we will inform you of the reasons for the delay and of your right to refer the complaint to the Australian Federal Complaints Authority(AFCA).